Privacy Policy - K9 Playtime

1. What information we collect

We collect only the information needed to manage your booking and communicate visit details. This includes:

Your name, contact details, and email address

Information about your dog(s) including breed, age, and vaccination status

Any other details you provide on booking forms

2. How we use your information

Your personal information is used only to:

Confirm and manage your appointment

Send booking confirmations, reminders, and important updates

Verify declarations and eligibility requirements

Process payments securely

We may contact you by email or SMS text message regarding your booking. Standard text message rates from your mobile provider may apply. Message delivery is subject to your carrier's coverage and location.

3. Data sharing & third parties

We will never sell, share, or pass your personal data to third parties for marketing purposes.

Information is shared only where necessary to complete your booking:

Payment details processed securely via Stripe and PayPal

Booking management via Acuity Scheduling

4. Data security & retention

Your information is held securely and accessed only by authorised persons. We retain your data only as long as legally required or needed to resolve any follow-up matters.

5. Your rights

You have the right to request a copy of all personal information we hold about you. Simply contact us and we will provide this promptly.

6. Consent

By booking with us, you consent to the collection and use of your information as outlined in this policy.

7. Contact

For any privacy-related questions or requests:

📞 07575 817200 or email info@k9pt.co.uk

8. Governing Law

This policy is governed by the laws of England and Wales.